Prevent or detect bot email clicks

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lulitg

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lulitg

lulitg

12-02-2021

Hello,

Currently, we are experiencing a situation where we see a lot of repeat email clicks in the tracking log table. Ideally, we'd like to preemptively blacklist these types of interactions so that they do not skew our statistics.

 

Is there any method available in AC to detect and purge these types of clicks on emails?

 

Thanks in advance.

 

Bots click tracking trackingLogRcp

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Answers (2)

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wodnicki

MVP

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wodnicki

MVP

wodnicki
MVP

15-02-2021

Hi,

 

They get deduped in the [indicators/@recipientClick] (key is tracking broadlog id) and [indicators/@personClick] (key is tracking source id) delivery fields.

You can have the ootb 'deliveryIndicators' workflow delete duplicates from the trackingLog table after aggregating them (or 'tracking' workflow for before) if they're causing problems.

 

Thanks,

-Jon

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

03-03-2021

Hi @lulitg,

Was the given solution helpful to resolve your query or do you need more help here? Do let us know.

Thanks!