Hi,
It's surprising that there is no First name and last name field from RT event table. So I decided to extend the RT event table by adding First name and Last name field to map the data from the SOAP API. I don't want to map the data from CTX as it's difficult to export the CTX data to CSV .
I used <%= rtEvent.firstName %> in HTML to populate the first name from SOAP call, however, when I receive the email, it says this field is "undefined". Has anyone has successfully populated the fields from the extended RT event table?
Thanks,
Jason