Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

PDF Link Attachment Issue - Resources - Online - Public Resources - Adobe Campaign Classic

Avatar

Avatar
Validate 1
Level 1
prathap08
Level 1

Likes

0 likes

Total Posts

61 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back
View profile

Avatar
Validate 1
Level 1
prathap08
Level 1

Likes

0 likes

Total Posts

61 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back
View profile
prathap08
Level 1

16-05-2021

Hi Team,

 

We have executed email campaign with one pdf link on last week and its in finished state.

 

We don't want the PDF link to visible to the recipients now. 

 

We have deleted the specific PDF from Resources -> Online -> Public Resources in adobe campaign classic but still its available in LIVE. Our recipients are able to access the link in the browsers even after deleting under the resources section. We able to see the link still in the browser level.

 

Is there any area we need to concentrate to disable the link? Please help.

 

Regards,

Royston. P

 

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Establish
MVP
wodnicki
MVP

Likes

960 likes

Total Posts

1,090 posts

Correct Reply

509 solutions
Top badges earned
Establish
Affirm 500
Contributor
Shape 1
Give Back 100
View profile

Avatar
Establish
MVP
wodnicki
MVP

Likes

960 likes

Total Posts

1,090 posts

Correct Reply

509 solutions
Top badges earned
Establish
Affirm 500
Contributor
Shape 1
Give Back 100
View profile
wodnicki
MVP

19-05-2021

Hi,

 

If you're using tracking you can disable the redirect by finding the corresponding XML file on the tracking servers, e.g. /usr/local/neolane/nl6/var/{instance}/redir/url/{year}/..., and deleting it. If not just delete the PDF from the Campaign servers?

 

Thanks,

-Jon

Answers (1)

Answers (1)

Avatar

Avatar
Boost 10
Level 3
CedricRey
Level 3

Likes

24 likes

Total Posts

65 posts

Correct Reply

12 solutions
Top badges earned
Boost 10
Applaud 5
Boost 5
Affirm 5
Give Back
View profile

Avatar
Boost 10
Level 3
CedricRey
Level 3

Likes

24 likes

Total Posts

65 posts

Correct Reply

12 solutions
Top badges earned
Boost 10
Applaud 5
Boost 5
Affirm 5
Give Back
View profile
CedricRey
Level 3

17-05-2021

Hello,

I'm not 100% sure but I think that deleting a file ressource from the public ressources view (xtk:fileRes) doesn't really delete the file from the server.

If you have an access to the publishing server, you can try to delete the file into the folder (the one with a md5 name, you can see it in the url link). If not, you have to ask to the support to do it for you.

The next time, if you need to delete a file (but it is not recommeded to delete a ressource you share to your recipient in a mail content, the best is to redirect to a web page that you update, telling why the ressource is no longer available), you should uncheck the advanced parameter "use a unique filename", and upload a  blank file (or better, with another content) with the very same name when you need to "unpublish" it.

But again, this is not a good practice, and you you should prefere a link to a dynamic web page you can update when needed.

 

Best,

Cedric