PDF Link Attachment Issue - Resources - Online - Publ...

[prathap08]

Hi Team,

We have executed email campaign with one pdf link on last week and its in finished state.

We don't want the PDF link to visible to the recipients now. 

We have deleted the specific PDF from Resources -> Online -> Public Resources in adobe campaign classic but still its available in LIVE. Our recipients are able to access the link in the browsers even after deleting under the resources section. We able to see the link still in the browser level.

Is there any area we need to concentrate to disable the link? Please help.

Regards,

Royston. P

[CedricRey]

Hello,

I'm not 100% sure but I think that deleting a file ressource from the public ressources view (xtk:fileRes) doesn't really delete the file from the server.

If you have an access to the publishing server, you can try to delete the file into the folder (the one with a md5 name, you can see it in the url link). If not, you have to ask to the support to do it for you.

The next time, if you need to delete a file (but it is not recommeded to delete a ressource you share to your recipient in a mail content, the best is to redirect to a web page that you update, telling why the ressource is no longer available), you should uncheck the advanced parameter "use a unique filename", and upload a  blank file (or better, with another content) with the very same name when you need to "unpublish" it.

But again, this is not a good practice, and you you should prefere a link to a dynamic web page you can update when needed.

Best,

Cedric

[Jonathon_wodnicki · Accepted solution]

Hi,

If you're using tracking you can disable the redirect by finding the corresponding XML file on the tracking servers, e.g. /usr/local/neolane/nl6/var/{instance}/redir/url/{year}/..., and deleting it. If not just delete the PDF from the Campaign servers?

Thanks,

-Jon

[prathap08]

@Jonathon_wodnicki: thanks for response. we have raised the ticket with adobe customer care and they deleted for us.