Open journal log: SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

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nigxu
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nigxu
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19-12-2019

Hi ,

I am new to Adobe Campaign Classic, After I installed my own ACC server and start it up. Created and ran a workflow, in that workflow i executed javascript codes and output logs and send out deliveries as well.

When I go to Monitoring -> mta@<my_instance> -> Open Journal log

i got below error:

Error

SOP-330011 Error while executing the method 'GetLogFileList' of service 'nl:monitoring'.

 

It looks like a permission issue, i checked the nl:monitoring schema and find out that method 'GetLogFileList' does have a acceee='admin' and hidden='true'. 

but my login account are in the admin permission group.

this confuses me why it still throw this error when i tried to open the journal log.

 

thanks

nigel,

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Milan_Vucetic
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19-12-2019

Hi Nigel,

 

this error is related to your access to the log file.

Could you, please, temporary add all other permission groups to the your user, perform hard cache delete (https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac...) and try again?

 

Regards,

Milan

 

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Raj_bounteous
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20-12-2019

Hi,

 

it seems someone got the same error and cleared it with the below steps.

https://experienceleaguecommunities.adobe.com/t5/Adobe-Campaign-Classic-Questions/Error-while-execut...