OfferMgt workflow fails

[#1]

One day this just started happening. No changes to schema.

10/17/2019 12:00:42 PM WKF-560045 No group to notify, or empty group (group ID 761639311).

10/17/2019 12:00:42 PM js SCR-160012 JavaScript: error while evaluating script 'offerMgt/js'.

10/17/2019 12:00:42 PM js SOP-330011 Error while executing the method 'Publish' of service 'nms:offerSpace'.

10/17/2019 12:00:42 PM js XML-110018 Error while parsing XML string ''

10/17/2019 12:00:42 PM js (1:1) : Invalid document structure

10/17/2019 12:00:42 PM js SOP-330011 Error while executing the method 'CompileRealTimeScript' of service 'nms:interaction'.

10/17/2019 12:00:42 PM js JST-310000 Error while compiling script 'nms:interaction.js' line 3719: that.findNode(sRelExpr, that.sTargetSchema) is null.

[#2 · Accepted solution]

We found an offer containing a 3 table relational link [Campgin Offer/currentOffer/@offerType]. This line of criteria was in an OR statement were the 2 other tables came from a different schema. This caused the offerMgt workflow to not publish any workflows. We tried to update the line, but we were not able to. We ended up just taking a backup export package and then deleting the offer. Once we did that our offerMgt workflow was able to publish offers again.

To find the issue we had to escalate to Adobe Tech Ops, and they helped up log out the link the interaction.js was trying to compile, [Campgin Offer/currentOffer/@offerType]. Once we had that I went back to offerMgt workflow to see when the error first occurred and found the offer trying tp be published. Within that offer we found that same table link causing the issue.

[#3]

Hi David,

Check this link which has the same issue OfferMgt workflow fails

https://forums.adobe.com/thread/2571320#10803819

Regards,

Venu

[#4]

Hi David,

Yes, that could be issue. Is the offer space which is not present in Design environment is used in any of the offer.

Thanks.

[#5]

I didn't find any new offers being created. I did find 1 offer space that is in Live but is not in Design. Should I go ahead and delete it?

[#6]

Hi David,

This error is related to one of the offerSpace being created. OfferMgt workflow is not able to publish one of the changes done to Live environment.

Please check if any new offerSpace is recently created.

Thanks.