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Not getting Extraction File Approval mail

Greeshma_Sampath1
Level 3
Level 3

Hi Team,

 

I am not receiving any approve extraction file mail for the delivery which I ran from a particular campaign and it is getting approved automatically.

So as testing I replicated the same scenario in another campaign with same template copied from above not working campaign and from there I was getting approval mail and was able to approve it.

 

Below shown is the setting details of the campaign from which I am not getting the approval mail.

Greeshma_Sampath1_0-1623398829185.png

 

Below shown is the setting details of the campaign from which I got the approval mail.

Greeshma_Sampath1_1-1623399006203.png

 

 

Could someone help me in resolving this issue ASAP.

 

Thanks

 

6 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

 

Do both deliveries and campaigns have the same delivery and campaign extraction validation settings?

For campaign the approval setting would be under Edit > Advanced campaign parameters.

Also, client info in screenshot is unredacted.

 

Thanks,

-Jon

Greeshma_Sampath1
Level 3
Level 3

Hi @wodnicki,

 

We have checked at the location you mentioned and there's no difference in the setting for approval in both the campaigns.

Only for this particular campaign template, " Recurring campaign (opRecurrent) " we are not getting any mails for extraction file approval.

We also tried creating the campaigns with both the templates with other users and still this issue is there. 

We tried in another environment to see whether this issue is with this particular template in all environments. So, we created a campaign with recurring campaign template and ran it, we got the mail for extraction in this environment. After that we tried to replicate the issue template xml content in the working environment recurring campaign template and after modifying it from the  "edit xml" we are not getting any mails.

We reverted back the changes then also no mails for extraction file approval is coming.

So it because we/someone made any modification/change in this campaign template, causing this issue?

 

Thanks.

DavidKangni
Community Advisor
Community Advisor

Hi @Greeshma_Sampath1 

 

Was the delivery approved before? I recalled there is a build where we have this issue

  • Fixed an issue that skipped the target approval step when resuming a workflow to send a recurring delivery. (NEO-18166)

Thanks,

David

wodnicki
Community Advisor
Community Advisor
If you have xml for a working campaign/delivs and non-working, it's easy enough to dump them in winmerge or vs code to compare them. Will highlight differences that would show the cause.
Greeshma_Sampath1
Level 3
Level 3

Hi @DavidKangni,

 

We are not having issue with content and target approval, only the extract file approval is not coming.

Version we are using is build 9032 and server build 9032.

 

Thanks.

 

Hi @wodnicki ,

 

We tried and compared and find small differences, with that differences we tried to replicate the issue template in another environment and as we have modified that template there, now approval mail is not coming in the new environment also. 

 

Thanks.

 

Does Recurring campaign (opRecurrent) template allow extraction file approval?

Greeshma_Sampath1
Level 3
Level 3

Hi All,

Could someone please help us figure out this issue?

Thanks.