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Not being able to add or modify any workflow in a campaign

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thibaultb473199
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thibaultb473199
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24-08-2020

Hello everyone,

I experience an issue where an user is not being able to add or modify any workflow but few days before was able to do those actions in a daily basis. From the user view, it looks like this, mentioning that the campaign is in "read only" mode and has the activity options disable.

MicrosoftTeams-image (2).png

Can't access those options and not being able to modify the workflow.

MicrosoftTeams-image (1).png

What is causing the issue and how to fix that for this user ? Where is the options to solve the problem ?

Thanks in advance.

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thibaultb473199
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thibaultb473199
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17-09-2020

Hello,

I find the answer by looking at the access rights of the operator and those rights were change during this period, the solution is fixed now.

Kind regards

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Sukrity_Wadhwa
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Sukrity_Wadhwa
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02-09-2020

Hi @thibaultb473199,

Were you able to resolve this issue? Do let us know.

Thanks!

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wodnicki
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wodnicki
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24-08-2020

Hi,

 

Was the campaign moved to a folder the user doesn't have access to?

 

Thanks,

-Jon

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ap0990
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24-08-2020

Hi,

 

Please check if the rights of the users have been modified.

You will find this under Administration->Access Management->Operator

 

Thanks.