Not being able to add or modify any workflow in a campaign

thibaultb473199

24-08-2020

Hello everyone,

I experience an issue where an user is not being able to add or modify any workflow but few days before was able to do those actions in a daily basis. From the user view, it looks like this, mentioning that the campaign is in "read only" mode and has the activity options disable.

MicrosoftTeams-image (2).png

Can't access those options and not being able to modify the workflow.

MicrosoftTeams-image (1).png

What is causing the issue and how to fix that for this user ? Where is the options to solve the problem ?

Thanks in advance.

Accepted Solutions (1)

Accepted Solutions (1)

thibaultb473199

17-09-2020

Hello,

I find the answer by looking at the access rights of the operator and those rights were change during this period, the solution is fixed now.

Kind regards

Answers (3)

Answers (3)

wodnicki

MVP

24-08-2020

Hi,

 

Was the campaign moved to a folder the user doesn't have access to?

 

Thanks,

-Jon

ap0990

24-08-2020

Hi,

 

Please check if the rights of the users have been modified.

You will find this under Administration->Access Management->Operator

 

Thanks.