Not being able to add or modify any workflow in a campaign

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thibaultb473199

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thibaultb473199

thibaultb473199

24-08-2020

Hello everyone,

I experience an issue where an user is not being able to add or modify any workflow but few days before was able to do those actions in a daily basis. From the user view, it looks like this, mentioning that the campaign is in "read only" mode and has the activity options disable.

MicrosoftTeams-image (2).png

Can't access those options and not being able to modify the workflow.

MicrosoftTeams-image (1).png

What is causing the issue and how to fix that for this user ? Where is the options to solve the problem ?

Thanks in advance.

Accepted Solutions (1)

Accepted Solutions (1)

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thibaultb473199

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thibaultb473199

thibaultb473199

17-09-2020

Hello,

I find the answer by looking at the access rights of the operator and those rights were change during this period, the solution is fixed now.

Kind regards

Answers (3)

Answers (3)

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

02-09-2020

Hi @thibaultb473199,

Were you able to resolve this issue? Do let us know.

Thanks!

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wodnicki

MVP

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wodnicki

MVP

wodnicki
MVP

24-08-2020

Hi,

 

Was the campaign moved to a folder the user doesn't have access to?

 

Thanks,

-Jon

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ap0990

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ap0990

ap0990

24-08-2020

Hi,

 

Please check if the rights of the users have been modified.

You will find this under Administration->Access Management->Operator

 

Thanks.