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My email is not delivered to the recipient and neither it is set to Quarantine.

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Level 2

When I run a delivery, delivery to a recipient email address fails and the error message which I get is 'Unreachable'. Failure Type is 'Ignored'. I want my address to be set to quarantine or any other status(as 'with error', 'blacklisted') once the count of error reaches 5. However, this address never moves to Campaign Mangament --> Non Deliverables Management --> Non Deliverables and Addresses

quarantine error.PNG

What changes I should do to make address as quaratine, if error count increases beyond five.

1 Reply

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Administrator

Hi @jyotiyadav3,

This question was recently addressed in one of our Adobe Campaign Community Q&A Coffee Break that happened on 22nd September, 2022 at 8am PT with Tamara Wulf aka @tarobert, Deliverability Consultant, Earl Ross aka @earlr78004515, Sr Business Consultant & Chakravarthy Kalva aka @chakravarthyk, Sr Product Manager. 

You can check the response here: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/adobe-campaign-community-q-a...

Feel free to reach out to Tamara on the same thread in case you have any follow up questions.

Thanks!