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MS Dynamics CRM integration with ACC: RegionalDisco is disabled

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LeonieSwart-lonalo
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LeonieSwart-lonalo
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11-06-2021

Hi all

 

We have a CRM integration setup with our ACC environment.

We used the Office 365 deployment type.

 

As of 8/6 the integration stopped working and threw the following error: 'EnableRegionalDisco' is disabled

LeonieSwartlonalo_0-1623400043940.png

 

This is apperently because the RegionalDisco was deprecated by Microsoft.

I asked Adobe Support how we could fix this and they advised to change to serverUrl in the external account to: https://globaldisco.crm.dynamics.com/

After doing so the 'regionalDisco' error was gone but the integration wasn't working as we now face another error: GDS Resource Provider is unable to get instances for tenantId: XXXXX

LeonieSwartlonalo_1-1623400215524.png

 

Does anyone know what we are missing to get this up and running?

On Adobe, Dynamics or Azure side?

 

FYI: we are on build 9032

 

Edit: We got the integration working again by changing to the web-api deployment type. Needed to whitelist the serverUrl in the serverConf file and add a clientID to the configuration. 

We are still experiencing an issue when trying to use the configuration wizard to select tables from Dynamics:

LeonieSwartlonalo_0-1623739540724.png

 

 

Thank you

Leonie

 

 

Adobe Campaign Classic Azure Ms Dynamics CRM

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_lukas_
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14-06-2021

We also have the same problem.
@LeonieSwart-lonalo where did you add the clientId? Could you give an example?

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UoSDan
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14-06-2021

We have the exact same problem.

 

We are currently in the process of attempting to reconfigure our connections to use app registrations and the Web API - although hitting stumbling blocks with this also as it requires changes to the URL Permissions on the serverconf.xml

 

I've bookmarked this page and will confirm when we have a solution.