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Adobe Employee
Gurmeet_SinghAdobe Employee
Adobe Employee
January 15, 2020
Solved

Missing Records

  • January 15, 2020
  • 3 replies
  • 4026 views

A campaign workflow has 1,000 records coming into a Delivery. The messages to send count

is 880. What are two possible s for the missing records?

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Best answer by Milan_Vucetic

Hi Gurmet,

you probably have duplicates in your incoming transition.
After deduplication you have sent delivery to the 880 customers or some of them are blacklisted/quarantined. Please, check delivery audit there should be some info.

Regards,

Milan

3 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
January 15, 2020

Hi Gurmet,

you probably have duplicates in your incoming transition.
After deduplication you have sent delivery to the 880 customers or some of them are blacklisted/quarantined. Please, check delivery audit there should be some info.

Regards,

Milan

febintchacko
febintchacko
January 17, 2020

Hi Gurmeet,

 

There might be few possibilities 

a) The counts might have  also dropped due to the Pressure  rules. 

b) IT can also drop due to invalid email ids

c) Duplicate email id's

 

Let me know if this helps. 

 

Regards

Febin

F
febinchacko
April 21, 2020

Hi Gurmeet,

 

There might be few possibilities 

a) The counts might have  also dropped due to the Pressure  rules. 

b) IT can also drop due to invalid email ids

c) Duplicate email id's

 

Let me know if this helps. 

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