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Missing data in the report delivery for a campaign.

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Level 5

Hello everyone,

I'm facing an issue where when I look into the report for the delivery summary in my campaign that some data are not present as shown on the screenshot below :

I only got issue with one specific delivery version (version FR). When looking at the logs of the delivery. I notice that Campaign didn't process and send the deliveries :

But when looking at the tracking logs, I can see that people open mails even if those deliveries stay in pending mode.

So I have confirmation that this specific delivery got send out but why my data in the first screenshot are missing ? Do anyone have an idea on that and if possible on how to fix that ?

Kind regards,

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Thibault,

Typically when we see this it occurs with a hybrid architecture.  I don't know if this is what you have, but if you do then can you check your technical workflows for the Mid-Sourcing workflows.  There should be one for "Logs" and one for "Counters".  If these workflows are not running then they won't pull the proper status of the delivery or the logs back from the Mid even though the delivery itself has been sent out.

In addition, since the tracking workflow is a separate workflow you'd still see opens and clicks, which is what we are seeing here.

Lastly if ever needed, you can make a manual call to update these statistics using the "Recompute delivery and tracking indicators" function (see steps below).  One important note however is do not use the steps below on older deliveries that are outside of your configured data purge range (can be found in the deployment wizard's purge settings window). If the recompute attempts to pull from a purged entry all data on the delivery will be reset to zero. 

1) Select the desired delivery, right-click and go to actions

1761406_pastedImage_0.png

2) Select Recompute delivery and tracking indicators

1761428_pastedImage_1.png

3) Recompute from all elementary tracking logs

1761429_pastedImage_2.png

Regards,

Craig

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3 Replies

Avatar

Correct answer by
Employee Advisor

Hi Thibault,

Typically when we see this it occurs with a hybrid architecture.  I don't know if this is what you have, but if you do then can you check your technical workflows for the Mid-Sourcing workflows.  There should be one for "Logs" and one for "Counters".  If these workflows are not running then they won't pull the proper status of the delivery or the logs back from the Mid even though the delivery itself has been sent out.

In addition, since the tracking workflow is a separate workflow you'd still see opens and clicks, which is what we are seeing here.

Lastly if ever needed, you can make a manual call to update these statistics using the "Recompute delivery and tracking indicators" function (see steps below).  One important note however is do not use the steps below on older deliveries that are outside of your configured data purge range (can be found in the deployment wizard's purge settings window). If the recompute attempts to pull from a purged entry all data on the delivery will be reset to zero. 

1) Select the desired delivery, right-click and go to actions

1761406_pastedImage_0.png

2) Select Recompute delivery and tracking indicators

1761428_pastedImage_1.png

3) Recompute from all elementary tracking logs

1761429_pastedImage_2.png

Regards,

Craig

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Level 3

Hi @Craig_Thonis ,

I am facing a similar issue with multiple deliveries is there a workflow so something that is available whereby we can re-compute the delivery and tracking indicators please.

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Level 5

Hello craigthonis​ ,

Thank you very much for this information, it helps me to resolve that

Kind regards,