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Message Center email not delivered

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priyankah586599
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priyankah586599
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16-10-2019

Hi team,

I have a strange issue happening in Message Center. Email is not delivered for a particular template (one template only) to my official email ID, but the email is delivered to gmail ID. For all other templates I receive emails to my official ID, so I think it is not a blacklist issue. I'm explaining in detail below.

1845326_pastedImage_0.png

When I Trigger a SOAP call for Copy of RTCP PM34 English template, particularly to my official ID, I don't receive email whereas I receive it for gmail ID. For other templates, say Spanish/POC I receive emails to my official ID as well as all other ID's.

Can you please help.

Regards,

Priyanka

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priyankah586599
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priyankah586599
Level 3

17-10-2019

Hi,

I found a solution.Emails to my official ID was blocked, as I was repeatedly sending out test emails to my official ID. Once I changed the subject of my email, emails started to pop into my inbox

Regards,

Priyanka

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Raj_bounteous
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16-10-2019

Hi,

what is the possibility of the email being blocked or automatically deleted by your official email ID.

Did you check the junk folder? just my thoughts.

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priyankah586599
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16-10-2019

Also , in the Event history folder, I see the message is marked as 'Sent' to my official ID.