We have have enabled LDAP authentication on our on-premise instance. The users are getting automatically created and assigned to the operator groups (based on their corresponding group in LDAP) , when they login to Adobe Campaign. However, their email IDs are not getting updated in the operator record and hence the automatic notification functionality to operators is not working. We have to manually update the email id for each user. Is any specific configuration change required to pull the email id automatically from LDAP?
LDAP can only pull down operator names and their rights/group membership.
You can hack this by using email for the dn $(login) key and having a workflow periodically copy the operator name to the email field, with the drawback of users having to login with their email addresses.