Issue in Summary Data for certain deliveries

richac96395021

03-03-2019

Hi Team,

We have experienced a Issue in summary for certain deliveries after they have been executed and reached finished state.
For Some of our deliveries Success(total email sent) is more than actual Targeted population.
Below is the snapshot for the same:-

1703636_pastedImage_1.png

In this case we have target of 2424 however Process and success seems to be more than 100%.
However the delivery logs of this delivery has records less than targeted population.

We even tried recomputing the stats of the delivery, but there was no change in the summary

Request you to share your suggestions on the above case, how do we avoid this issue in futue

Regards.
Richa Chaubey.

Accepted Solutions (1)

Accepted Solutions (1)

Venu_Reddy

MVP

05-03-2019

Hello,

You can check in the email delivery itself.

Go to edit and check Exclusion logs for delivery where you will see all the id's which are excluded and the reason.

It got excluded because of the address is in Quarantine, blacklist or excluded by SQL rule ..etc.

1704553_pastedImage_0.png

If you need more details like how many sent, processed, success, ignored, rejected ...  etc., you can check in schema DeliveryLogStats by adding all these columns.

Regards,

Venu

Answers (2)

Answers (2)

Venu_Reddy

MVP

04-03-2019

Hi Richa,

The number of Messages to send corresponds to the number of recipients targeted after analysis and prior to delivery.

The number of messages in the success column corresponds to the number of messages sent by the server and received by the recipients.

The number of processed messages corresponds to the number of messages received plus the number of messages with errors.

Hope you are clear

Regards,

Venu