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A
alexanderb67059
Level 2
November 21, 2019
Solved

iOS Push - Error Generating Frame to Send

  • November 21, 2019
  • 4 replies
  • 6057 views

Hi all,

Am having a very frustrating error regarding iOS push notifications. Adobe Support were not able to assist on this one.

We are trying to send Push notifications to a new version of our iOS app.

However, when we try to send a message, we receive the error: Error 'Connection or unexpected error' when generating frame to send

Our app devs are unsure as to the cause of this, as are the Campaign team.

Does anyone on here have an idea what the fix is?

Please note - this latest version of app is pushing to Android just fine

Thanks all

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    Best answer by Timf7292

    Hi,

    Have you checked that you're sending to the right instance of the app under services and subscriptions?
    I've seen people see this message before when trying to use the iOS production application in their dev apps.

    It could be other things but I've just seen it there before

    Cheers

    4 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    November 21, 2019

    Hi,

    Do you have an egress firewall blocking APNS' host/port?

    Thanks,

    -Jon

    A
    alexanderb67059Author
    Level 2
    November 24, 2019

    Hey Wodnicki,

    This was not the issue - has been configured correctly and double checked after your post.

    Any other ideas?

    T
    Timf7292Accepted solution
    Level 2
    November 25, 2019

    Hi,

    Have you checked that you're sending to the right instance of the app under services and subscriptions?
    I've seen people see this message before when trying to use the iOS production application in their dev apps.

    It could be other things but I've just seen it there before

    Cheers

      A
      alexanderb67059Author
      Level 2
      November 25, 2019

      Hello Timf - one of our devs had solved this issue earlier today, and this indeed was the problem.

      appreciate the input good sir

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