IOB-090008 Failure while resolving address 'invitations-api.trustpilot.com' (errno=-11)

[#1]

I am calling trustpilot api through javascript node and sending some records to that api so the api will send invitations to the records which send. 

the javascript is running fine but once a time i am encountering below error : 

11/06/2020 3:23:01 PM js2 IOB-090008 Failure while resolving address 'invitations-api.trustpilot.com' (errno=-11)

followed by the below error messages : 

11/06/2020 3:23:03 PM Automatically resuming workflow (number of consecutive times: 1).
11/06/2020 3:23:01 PM WDB-200000 Unable to connect to database 'adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com' of type 'PostgreSql' with login 'adobehostname:adobehostname'
11/06/2020 3:23:01 PM PGS-220000 PostgreSQL error: could not translate host name "adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com" to address: System error
11/06/2020 3:23:01 PM WDB-200000 Unable to connect to database 'adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com' of type 'PostgreSql' with login 'adobehostname:adobehostname'
11/06/2020 3:23:01 PM PGS-220000 PostgreSQL error: could not translate host name "adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com" to address: System error
11/06/2020 3:23:01 PM WDB-200000 Unable to connect to database 'adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com' of type 'PostgreSql' with login 'adobehostname:adobehostname'
11/06/2020 3:23:01 PM PGS-220000 PostgreSQL error: could not translate host name "adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com" to address: System error
11/06/2020 3:23:01 PM BAS-010006 Unknown error; rc=-2006
11/06/2020 3:23:01 PM WDB-200000 Unable to connect to database 'adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com' of type 'PostgreSql' with login 'adobehostname:adobehostname'
11/06/2020 3:23:01 PM PGS-220000 PostgreSQL error: could not translate host name "adobehostname.chqkifxvjhq8.us-west-2.rds.amazonaws.com" to address: System error

and the javascript node keeps on running untill i manually restart the workflow. Can anyone says what's this error is and why it occurs. 

[#2 · Accepted solution]

Hi,

Looks like there's something wrong with connectivity on your app servers, can try changing dns resolver to Cloudflare/Google (1.1.1.1/8.8.8.8) to see if it goes away.

Add some checking to your code to halt the workflow with LogError() if that's desired.

If you can, redact your post here to remove client's info and internal hostnames.

Thanks,

-Jon

[#3]

Hi @Ramaswami,

Were you able to resolve this query with the given solution or do you need more help? Do let us know.

Thanks!