Identify opt-out delivery_id

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Milan_Vucetic

MVP

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Milan_Vucetic

MVP

Milan_Vucetic
MVP

16-09-2019

Hi all,

What is the best way to identify delivery_id from which customer started opt-out? I want to enrich each opt-out record from subHisto table with delivery_id from which customer done opt-out?

I assume that tracking data is needed for this. Note that customer can reiceive multiple deliveries from same or different service and I need to pick correct one.

Thanks in advance.

Regards,

Milan

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Jean-Serge_Biro

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Jean-Serge_Biro

MVP

Jean-Serge_Biro
MVP

17-09-2019

Hi Milan,

Please use [url/@type] from nms:trackingLogRcp with value = optout in your Query activity.

That is for the unsubscribe link in a delivery that leads either to directly set nms:recipient.@blacklist to 1, or per blacklist per channel, or nly unsubscribe for a dedicated service (and so subHisto data) if you define a webApp for questioning about unsubscribe reasons or unsubscription from specific services.

But there is another use case, it is when the contact unsubscribes by using the client mail functionality instead the unsubscribe link.
So the feedback_loop process sets the recipient.blacklist automatically.


Regards
J-Serge