HTTP connection issue

Forum|Forum|4 years ago
December 23, 2021
2 replies
2534 views

Hello Community,

I'm new on Adobe campaign tool I was working just fine until this error below pop-up, then I couldn't proceed any action, so I've tried to disconnect and reconnect but could not connect again.

Could you please suggest any help I will be so grateful.

Thank you in advance

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Best answer by Jyoti_Yadav

Hi @wiznamo ,

Restarting module will be possible through server.

If you have server access, then login to server and give below command:

nlserver stop web

nlserver start web

Thanks,

Jyoti

Jyoti_Yadav

Level 8

Hi @wiznamo ,

There could be multiple reasons for this:

1) Adobe Campaign instance is open since a long time. Close your instance and open again.

2) Web module of the instance is down. If you are on 'On-premise' environment, then please restart the web module.

3) Clear the local cache , disconnect and login again.

Your issue will be resolved.

Thanks,

Jyoti

W

WiznamoAuthor

Level 2

Hi Jyoti_Yadav

Thank you for the response
I've tried both of solution 1 and solution 3 that you have proposed but unfortunately the problem was not solved for restarting the web module I don't know if it's possible to do it in a 'hybrid' environment?
If it is how?
Thank you again