I'm new on Adobe campaign tool I was working just fine until this error below pop-up, then I couldn't proceed any action, so I've tried to disconnect and reconnect but could not connect again.
Could you please suggest any help I will be so grateful.
Thank you in advance
Solved! Go to Solution.
Hi @Wiznamo ,
There could be multiple reasons for this:
1) Adobe Campaign instance is open since a long time. Close your instance and open again.
2) Web module of the instance is down. If you are on 'On-premise' environment, then please restart the web module.
3) Clear the local cache , disconnect and login again.
Your issue will be resolved.
Thank you for the response
I've tried both of solution 1 and solution 3 that you have proposed but unfortunately the problem was not solved for restarting the web module I don't know if it's possible to do it in a 'hybrid' environment?
If it is how?
Thank you again