Is it possible to turn off delivery retry?
We are sending SMS messages using Recurring delivery activity.
The activity's default configuration allows five retries at one-hour intervals, followed by one retry per day for four days.
But we should not send SMS messages 9PM - 8AM.
So we want to turn off delivery retry.
Because soft or Ignored error messages can be sent to our recipients on 9PM - 8AM by retry rule
I do not think ACC has such functionality out of the box but it could be possible if sms vendor can stop sending sms between 9PM - 8AM.
Change the Validity to 1 hour . "Validity" is the property in the Delivery
you can use a time constraint activity in your workflow to avoid sending during a time period. In screenshot below SMS are sent only between 9 AM - 9 PM.
On top of that you can also modify you delivery properties by setting 0 retry and change the delivery duration to 1 day.
If you change the Validity Limit property of the Delivery to 0 . Then retry will not happen
I think. A time constraint activity is not proper for this case.
because retry rule is not affected by the time constraint activity.
I try to modify delivery properties as you told me.
I know. ACC has not such functionality out of the box.
So I asked to Customer's sms vendor whether they can do stop sending sms between 9PM - 8AM
but they can't do that.
I will ask to sms vendor again