How to turn off delivery retry

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bhjeong

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bhjeong

bhjeong

16-12-2020

Hi All

 

Is it possible to turn off delivery retry?

We are sending SMS messages using Recurring delivery activity.

The activity's default configuration allows five retries at one-hour intervals, followed by one retry per day for four days. 

But we should not send SMS messages 9PM - 8AM.

So we want to turn off delivery retry.

Because soft or Ignored error messages can be sent to our recipients on 9PM - 8AM by retry rule

 

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

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ananya_kuthiala

Employee

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ananya_kuthiala

Employee

ananya_kuthiala
Employee

17-12-2020

Hi @bhjeong 

 

I do not think ACC has such functionality out of the box but it could be possible if sms vendor can stop sending sms between 9PM - 8AM.

 

 

 

Regards,

Ananya Kuthiala

Answers (5)

Answers (5)

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akedia

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akedia

akedia

22-12-2020

Change the Validity to 1 hour . "Validity" is the property in the Delivery

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DavidKangni

MVP

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DavidKangni

MVP

DavidKangni
MVP

18-12-2020

Hi @bhjeong 

you can use a time constraint activity in your workflow to avoid sending during a time period. In screenshot below SMS are sent only between 9 AM - 9 PM.

DavidKangni_0-1608300848451.png

On top of that you can also modify you delivery properties by setting 0 retry and change the delivery duration to 1 day.

 

Thanks,

David

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amritakedia_epsilon

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amritakedia_epsilon

amritakedia_epsilon

22-12-2020

If you change the Validity Limit  property of the Delivery to 0 . Then retry will not happen

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bhjeong

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bhjeong

bhjeong

22-12-2020

Hi @DavidKangni 

 

I think. A time constraint activity is not proper for this case.

because retry rule is not affected by the time constraint activity.

 

I try to modify delivery properties as you told me.

 

Thanks,

David

 

 

 

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bhjeong

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bhjeong

bhjeong

17-12-2020

Hi @ananya_kuthiala 

 

I know. ACC has not such functionality out of the box.

So I asked to Customer's sms vendor whether they can do stop sending sms between 9PM - 8AM

but they can't do that.

I will ask to sms vendor again

 

Thanks.

ananya kuthiala