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SOLVED

How to troubleshoot Personalization Pending Delivery

saurabhn1462040
Level 2
Level 2

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

1 Accepted Solution
badr_eddine
Correct answer by
Level 4
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

View solution in original post

4 Replies
amitm893626
Level 1
Level 1

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.

badr_eddine
Correct answer by
Level 4
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

View solution in original post

saurabhn1462040
Level 2
Level 2

Hi Amit,

No this status stayed forever.

Thanks

saurabhn1462040
Level 2
Level 2

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks