How to troubleshoot Personalization Pending Delivery

saurabhn1462040

25-06-2019

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

Accepted Solutions (1)

Accepted Solutions (1)

badr_eddine

28-06-2019

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.