How to troubleshoot Personalization Pending Delivery

[#1]

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

[#2 · Accepted solution]

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

[#3]

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks

[#4]

Hi Amit,

No this status stayed forever.

Thanks

[#5]

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.