How to troubleshoot Personalization Pending Delivery

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saurabhn1462040

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saurabhn1462040

saurabhn1462040

25-06-2019

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

Accepted Solutions (1)

Accepted Solutions (1)

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badr_eddine

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badr_eddine

badr_eddine

28-06-2019

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

Answers (3)

Answers (3)

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saurabhn1462040

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saurabhn1462040

saurabhn1462040

28-06-2019

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks

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saurabhn1462040

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saurabhn1462040

saurabhn1462040

28-06-2019

Hi Amit,

No this status stayed forever.

Thanks

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amitm893626

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amitm893626

amitm893626

28-06-2019

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.