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How to troubleshoot Personalization Pending Delivery

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saurabhn1462040
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saurabhn1462040
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25-06-2019

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

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badr_eddine
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badr_eddine
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28-06-2019

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

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28-06-2019

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

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saurabhn1462040
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28-06-2019

Hi Amit,

No this status stayed forever.

Thanks

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amitm893626
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28-06-2019

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.