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How to troubleshoot Personalization Pending Delivery

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Level 2

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

1 Accepted Solution

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Correct answer by
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

View solution in original post

4 Replies

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Level 1

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.

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Correct answer by
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

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Level 2

Hi Amit,

No this status stayed forever.

Thanks

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Level 2

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks