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SOLVED

How to reopen the resolved ticket in https://support.neolane.net/

jayakrishnant75
Level 2
Level 2

Hi All

 

Is there any option to reopen the resolved ticket in https://support.neolane.net/ ?

 

Also how can i get permission to view resolved ticket in https://support.neolane.net/ dashboard ?

 

Regards

JK

1 Accepted Solution
Venu_Reddy
Correct answer by
Community Advisor
Community Advisor

Hi,

 

There is an option 'Reopen' post opening the ticket at the top right side.

 

You can view the resolved  tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

 

Regards,

Venu

View solution in original post

1 Reply
Venu_Reddy
Correct answer by
Community Advisor
Community Advisor

Hi,

 

There is an option 'Reopen' post opening the ticket at the top right side.

 

You can view the resolved  tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

 

Regards,

Venu

View solution in original post