jayakrishnant75
16-12-2019
Hi All
Is there any option to reopen the resolved ticket in https://support.neolane.net/ ?
Also how can i get permission to view resolved ticket in https://support.neolane.net/ dashboard ?
Regards
JK
Venu_Reddy
MVP
17-12-2019
Hi,
There is an option 'Reopen' post opening the ticket at the top right side.
You can view the resolved tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.
Regards,
Venu