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How to reopen the resolved ticket in https://support.neolane.net/

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jayakrishnant75
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jayakrishnant75
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16-12-2019

Hi All

 

Is there any option to reopen the resolved ticket in https://support.neolane.net/ ?

 

Also how can i get permission to view resolved ticket in https://support.neolane.net/ dashboard ?

 

Regards

JK

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Venu_Reddy
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Venu_Reddy
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17-12-2019

Hi,

 

There is an option 'Reopen' post opening the ticket at the top right side.

 

You can view the resolved  tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

 

Regards,

Venu

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