How to reopen the resolved ticket in https://support....

[jayakrishnant75]

Hi All

Is there any option to reopen the resolved ticket in https://support.neolane.net/ ?

Also how can i get permission to view resolved ticket in https://support.neolane.net/ dashboard ?

Regards

JK

[Venu_Reddy · Accepted solution]

Hi,

There is an option 'Reopen' post opening the ticket at the top right side.

You can view the resolved  tickets under Home --> refine your search --> enable Display closed tickets check box and click on search button.

Regards,

Venu