How to differentiate between Email Open by clicking Mirror Page URL and a Normal Email Open | Community
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Sourav_Sadhu
Sourav_Sadhu
Level 2
September 13, 2019
Solved

How to differentiate between Email Open by clicking Mirror Page URL and a Normal Email Open

  • September 13, 2019
  • 3 replies
  • 4960 views

Is there any flag where we can identify that the Email Open record which is logged into TrackingLog is after clicking the Mirror URL inside a Email sent through Adobe campaign?

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    Best answer by Adhiyan

    Hi Sourav,

    If I understand correctly you want to separate the actual open logs vs the open logs resulting from opening of mirror page.

    If this is right , you can rely on the logDate to see if the open timestamp came before or after the mirror page opening.

    if the open is before the mirror page click , then it's actual open and if it's after / at the same time of the mirror link opening then assume it to be from the mirror page.

    Regards,
    Adhiyan

    3 replies

    Adhiyan
    Adobe Employee
    AdhiyanAdobe EmployeeAccepted solution
    Adobe Employee
    September 13, 2019

    Hi Sourav,

    If I understand correctly you want to separate the actual open logs vs the open logs resulting from opening of mirror page.

    If this is right , you can rely on the logDate to see if the open timestamp came before or after the mirror page opening.

    if the open is before the mirror page click , then it's actual open and if it's after / at the same time of the mirror link opening then assume it to be from the mirror page.

    Regards,
    Adhiyan

      Sourav_Sadhu
      Sourav_SadhuAuthor
      Level 2
      September 13, 2019

      Hello Adhiyan,

      Thanks for your time giving the response. I had created the similar work around. But we cant rely on that completely since there could be multiple Email Open activities across Inbox/Murl. Checked with version 6 and now using 7.0.18.10 (8984), seems there is no straight way to identify the particular record. Not sure about the latest version though.

      Adhiyan
      Adobe Employee
      AdhiyanAdobe Employee
      Adobe Employee
      September 17, 2019

      Hey Sourav,

      I can confirm there has been no major changes in this part of the application recently as well .

      Regards,
      Adhiyan

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