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maheswarik23685
maheswarik23685
Level 3
February 20, 2020
Solved

how Push notification works if customer has both devices

  • February 20, 2020
  • 2 replies
  • 3258 views

Hi All,

We were working on push notifications for both android and iOS devices.

PFB my queries 

1. If a customer has installed the app on both  android and iOS device will they receive notifications on both devices or in any one device.If on any one device how the logic is based on.

 

Will it work in same manner for both Marketing and transactional push notifications for the above query?

 

2. Say if user has uninstalled the app or the app is upgraded, will the registration token will be disabled in AC automatically or the mobile app team need to send this info to Campaign. In such case will the customer get  push notification

 

Thanks,

Maheswari

 

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Best answer by Milan_Vucetic

Hi @maheswarik23685 ,

 

You have separate subscription services, templates and connectors for Android/iOS therefore customer will receive notification on device for which you choose previously mentioned things.

 

For application notifications opt-out, the NMAC opt-out management workflow is in charge.

 

Please, check this out for more information: https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/sending-push-notifications/setting-up-mobile-app-channel.html

 

Regards,

Milan

 

2 replies

Milan_Vucetic
Milan_VuceticAccepted solution
Level 9
February 20, 2020

Hi @maheswarik23685 ,

 

You have separate subscription services, templates and connectors for Android/iOS therefore customer will receive notification on device for which you choose previously mentioned things.

 

For application notifications opt-out, the NMAC opt-out management workflow is in charge.

 

Please, check this out for more information: https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/sending-push-notifications/setting-up-mobile-app-channel.html

 

Regards,

Milan

 

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    February 24, 2020

    Hi,

     

    1. Recipients will get notifications on whichever devices they are sent to.

    2. Reg tokens are expired on uninstall by ootb mobileAppOptOutMgt workflow. Upgrades don't affect tokens.

     

    Thanks,

    -Jon

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