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SOLVED

how Push notification works if customer has both devices

maheswarik23685
Level 4
Level 4

Hi All,

We were working on push notifications for both android and iOS devices.

PFB my queries 

1. If a customer has installed the app on both  android and iOS device will they receive notifications on both devices or in any one device.If on any one device how the logic is based on.

 

Will it work in same manner for both Marketing and transactional push notifications for the above query?

 

2. Say if user has uninstalled the app or the app is upgraded, will the registration token will be disabled in AC automatically or the mobile app team need to send this info to Campaign. In such case will the customer get  push notification

 

Thanks,

Maheswari

 

1 Accepted Solution
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @maheswarik23685 ,

 

You have separate subscription services, templates and connectors for Android/iOS therefore customer will receive notification on device for which you choose previously mentioned things.

milanv69354962_0-1582193111247.png

 

For application notifications opt-out, the NMAC opt-out management workflow is in charge.

milanv69354962_1-1582193243813.png

 

Please, check this out for more information: https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/sending-push-notifica...

 

Regards,

Milan

 

View solution in original post

2 Replies
Milan_Vucetic
Correct answer by
Community Advisor
Community Advisor

Hi @maheswarik23685 ,

 

You have separate subscription services, templates and connectors for Android/iOS therefore customer will receive notification on device for which you choose previously mentioned things.

milanv69354962_0-1582193111247.png

 

For application notifications opt-out, the NMAC opt-out management workflow is in charge.

milanv69354962_1-1582193243813.png

 

Please, check this out for more information: https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/sending-push-notifica...

 

Regards,

Milan

 

View solution in original post

wodnicki
Community Advisor
Community Advisor

Hi,

 

1. Recipients will get notifications on whichever devices they are sent to.

2. Reg tokens are expired on uninstall by ootb mobileAppOptOutMgt workflow. Upgrades don't affect tokens.

 

Thanks,

-Jon