how Push notification works if customer has both devices

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maheswarik23685

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maheswarik23685

maheswarik23685

20-02-2020

Hi All,

We were working on push notifications for both android and iOS devices.

PFB my queries 

1. If a customer has installed the app on both  android and iOS device will they receive notifications on both devices or in any one device.If on any one device how the logic is based on.

 

Will it work in same manner for both Marketing and transactional push notifications for the above query?

 

2. Say if user has uninstalled the app or the app is upgraded, will the registration token will be disabled in AC automatically or the mobile app team need to send this info to Campaign. In such case will the customer get  push notification

 

Thanks,

Maheswari

 

Accepted Solutions (1)

Accepted Solutions (1)

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Milan_Vucetic

MVP

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Milan_Vucetic

MVP

Milan_Vucetic
MVP

20-02-2020

Hi @maheswarik23685 ,

 

You have separate subscription services, templates and connectors for Android/iOS therefore customer will receive notification on device for which you choose previously mentioned things.

milanv69354962_0-1582193111247.png

 

For application notifications opt-out, the NMAC opt-out management workflow is in charge.

milanv69354962_1-1582193243813.png

 

Please, check this out for more information: https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/sending-push-notifica...

 

Regards,

Milan

 

Answers (1)

Answers (1)

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wodnicki

MVP

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wodnicki

MVP

wodnicki
MVP

24-02-2020

Hi,

 

1. Recipients will get notifications on whichever devices they are sent to.

2. Reg tokens are expired on uninstall by ootb mobileAppOptOutMgt workflow. Upgrades don't affect tokens.

 

Thanks,

-Jon