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SOLVED

Help with allowing duplicate recipients

hillaryc2695190
Level 2
Level 2

Hello,

I have an internal email campaign that sends out to our salespeople every day with an email they need to forward along to their clients. Ideally, they should receive one email per client that meets the criteria for that days send (some days they could have more than 1 that meets the requirements). We do not have any deduplication suppressions in the workflow and I've unchecked "exclude duplicate addresses during delivery" but we're still seeing people being excluded for the reason "double" and the text "recipient already targeted". Is there anything else we should be doing to ensure these salespeople receive a unique email for each client?

Thanks!

Hillary

1 Accepted Solution
Raj_bounteous
Correct answer by
Community Advisor
Community Advisor

I am making a guess here. did you check the typology rules and also check the "Keep duplicate records (same identifier)"

check here and you can do the opposite of what was achieved.

Include duplicate email ids in a delivery

View solution in original post

2 Replies
Raj_bounteous
Correct answer by
Community Advisor
Community Advisor

I am making a guess here. did you check the typology rules and also check the "Keep duplicate records (same identifier)"

check here and you can do the opposite of what was achieved.

Include duplicate email ids in a delivery

View solution in original post

priyal_b
Level 3
Level 3

If you see duplicates before the delivery then pretty much follow what rajbounteous​ mentioned.