Help with allowing duplicate recipients

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hillaryc2695190

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hillaryc2695190

hillaryc2695190

19-12-2018

Hello,

I have an internal email campaign that sends out to our salespeople every day with an email they need to forward along to their clients. Ideally, they should receive one email per client that meets the criteria for that days send (some days they could have more than 1 that meets the requirements). We do not have any deduplication suppressions in the workflow and I've unchecked "exclude duplicate addresses during delivery" but we're still seeing people being excluded for the reason "double" and the text "recipient already targeted". Is there anything else we should be doing to ensure these salespeople receive a unique email for each client?

Thanks!

Hillary

Accepted Solutions (1)

Accepted Solutions (1)

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Raj_bounteous

MVP

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Raj_bounteous

MVP

Raj_bounteous
MVP

02-10-2019

I am making a guess here. did you check the typology rules and also check the "Keep duplicate records (same identifier)"

check here and you can do the opposite of what was achieved.

Include duplicate email ids in a delivery

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Answers (1)

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priyal_b

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priyal_b

priyal_b

03-10-2019

If you see duplicates before the delivery then pretty much follow what rajbounteous​ mentioned.