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SOLVED

Hard bounces from Adobe Campaign

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Employee

Hi all, one of my clients needs to extract hard bounces from a campaign that was sent last week. They have both soft and hard bounces and they need to delete the hard bounce email addresses from the source afterwards, they only need the hard bounces. They will raise a ticket but i wonder if there is anything I can suggest them? Thanks,

1 Accepted Solution

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Correct answer by
Level 6

Hi @MatteMa,

 

Once the email addresses return a hard bounce Adobe campaign marks the recipient profile in the Quarantine list. More details on this topic are here.

You can go to the following path Administration>Campaign Management> Non deliverables and addresses.

Here you can then add the column for the "Delivery action" filter on the delivery internal name and get the addresses that were sent to the Quarantine list due to hard bounces.

_Shubham_Goyal__0-1670319564380.png

 

Br,

Shubham

 

 

View solution in original post

1 Reply

Avatar

Correct answer by
Level 6

Hi @MatteMa,

 

Once the email addresses return a hard bounce Adobe campaign marks the recipient profile in the Quarantine list. More details on this topic are here.

You can go to the following path Administration>Campaign Management> Non deliverables and addresses.

Here you can then add the column for the "Delivery action" filter on the delivery internal name and get the addresses that were sent to the Quarantine list due to hard bounces.

_Shubham_Goyal__0-1670319564380.png

 

Br,

Shubham