Give preference to CTA which clicked first

mustufam5967803

26-08-2020

Hi Team,

 

We have a scenario, if cta1 clicked first journey A should start and if cta 2 clicked first journey B should start.

 

I tried achieving this through dedup activity, however no luck as if someone click any other url apart from these two then the logic gets failed.

 

Any hints and suggestions would be appreciated

 

Thanks!

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Answers (1)

Answers (1)

taplondon_josh

28-08-2020

Hi @mustufam5967803,

 

I'm not sure what your existing workflow logic looks like, but could use a Query or Split activity to narrow down the tracking log records to just Email Clicks on those two CTAs before you get to the Dedup activity? For example:

[delivery/@name] = {delivery name}

AND

[url/@type] = Email click

AND

[url/@label] is included in CTA1, CTA2

 

Then you can use the Dedup as already described to calculate which happened first (in the event someone clicks on both).

Thanks,

Josh