French Characters in delivery getting converted

[Praveen_p1]

Hello,

we have a business need of sending a delivery in french content, where we are facing the below issue

Desired Content:  « test the french characters »

actual result: " test the french characters "

The characters [«  »] are converted to[" "]. We tried forcing the UTF-8 encoding on the message still the issue is not resolved.

Please guide us to fix this issue.

Thanks in advance.

[_Manoj_Kumar_ · Accepted solution]

Hello @Praveen_p1 

try using the code given below:

« test the french characters »

Make sure you are using this code in the source tab for delivery.

Let me know if that works.

Thanks

[Sukrity_Wadhwa]

Hi @Praveen_p1 ,

Were you able to resolve your issue with the given solution? Let us know.

Thanks!

[Praveen_p1]

Hello Sukrity,

yes, We were able to resolve the issue with the accepted solution. this was an interim solution for our team as we have to the desynchronize the content from AEM to update the french characters.

Thanks,

Praveen.

[Sukrity_Wadhwa]

Thanks for letting us know!