Font Rendering Issue in Outlook - ACC

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ukender

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ukender

ukender

08-07-2020

Dear All

 

The business requirement is to use the new font (Antenna-Extra Light) for developing an email template. We have downloaded and imported the particular font in the ACC, but if we try to use the imported fonts in template most of the fonts are working as expected in both email and browser but Antenna-Extra Light is reflected only in the browser not in outlook.

 

What might be the reason for it? Pleas help me.

 

Thanks in Advance

 

 

Accepted Solutions (1)

Accepted Solutions (1)

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ukender

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ukender

ukender

19-08-2020

We have delivered the template with closest matching fonts. 

Answers (3)

Answers (3)

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Darren_Bowers

MVP

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Darren_Bowers

MVP

Darren_Bowers
MVP

08-07-2020

Hi @ukender - Microsoft Outlook is a pain on many levels. You usually have to use the !important style tag on custom fonts to get them to stick in MSO.

https://help.sharpspring.com/hc/en-us/articles/115002203011-Why-Emails-Render-Differently-in-Microso...

Cheers Darren

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Tweedskin1

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Tweedskin1

Tweedskin1

18-08-2020

Hi @ukender 

 

Custom fonts do not work in Outlook. You will need to specify a fallback system font that looks close to your custom font, and this will be used in email clients that do not support custom/web fonts. There's more info on applying web fonts and which email clients support them here - https://www.litmus.com/blog/the-ultimate-guide-to-web-fonts/

 

If the typography is really super important (like for a brand image), then you could create your headline as an image, however this isn't a great user experience and I would only use it as a last resort. 

 

Good luck!

 

 

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

18-08-2020

Hi @ukender,

 

Were you able to resolve this issue or find a work around for it?

 

Let us know. Thanks!