Folds of Adobe Campaign can not be deleted

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yueminspb

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yueminspb

yueminspb

03-02-2021

Hi Team, 

I can not delete the manual created fold. When delete, ACC would prompt a error tip like below:

yueminspb_0-1612340554431.png

seems iVisitorFolderId is lost in the xtk:folder schema 

Accepted Solutions (1)

Accepted Solutions (1)

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craigthonis

Employee

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craigthonis

Employee

craigthonis
Employee

03-02-2021

Hi,

 

Can you tell us how you are going about trying to delete the folder?  Also do you have admin rights?

 

Also can you check the web logs around the time of the delete to see if we are getting any more errors that are not displaying?

 

Typically we've seen this issue in the past due to user rights issues or to a duplicate key error.

 

Regards,

Craig

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