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SOLVED

Facing an error while importing data from Salesforce CRM

somasundaramb
Level 1
Level 1

Hello Experts, 

We've connected one of our sandbox into dev instance by using Salesforce CRM connector external account. The connection is successfully configured and we could able to see the remote object in the data import workflow 

 

The problem is, when i try to pull data from crm with ID as record identififer, I'm getting the following error 

 

02/18/2021 11:52:55 AM crmConnectorDataMgt Unable to parse remote time '2021-02-18T17:52:55.399Z'. Cause 'Could not find out the remote date and time. Cannot compute the time difference between the CRM and Adobe Campaign.'.

 

I just checked the LastModifiedDate format with CRM and it seems different. so we tried to do the data type conversion in the CRM connector and it is not working as well. Created a Option and tried to pull data with "Use Automatic Index", again the same error is appearing

 

It would be really helpful if any one can help us. Or it would be helpful if you can share the best practice or mandatory things to consider while importing data from salesforce CRM

 

Thanks

Soma

Adobe Campaign Classic Salesforce CRM
1 Accepted Solution
craigthonis
Correct answer by
Employee
Employee

Hello,

 

This error seems that it's a bug (NEO-17712) in the connector.  Please make sure you upgrade to the latest version of as I am seeing fixes in the latest release for this.

 

Regards,

Craig

View solution in original post

1 Reply
craigthonis
Correct answer by
Employee
Employee

Hello,

 

This error seems that it's a bug (NEO-17712) in the connector.  Please make sure you upgrade to the latest version of as I am seeing fixes in the latest release for this.

 

Regards,

Craig

View solution in original post