Export delivery content near real time

[#1]

Hi all,

we have asked to export delivery content per recipient (email, sms and mms content) to the middleware system used by call center agents.

They need preview of sent communication per user and content of the delivery (preferable as .pdf attachment) as soon as delivery is sent.

Do you have any ideas without touching business users and their campaigns/workflows? Something like export data from delivery logs and content from delivery...but there is no easy way to transform email/sms/mms content to the .pdf and  hot to even link that to the particular customer...Any idea is appreciated...

Regards,
Milan

[#2 · Accepted solution]

Hi,

I did this for a large charity organization once, using mirror page links in flat files.

PDF's you can generate with a post-processing workflow rendering mirror pages with headless chrome.

Another approach could be Email Archiving (BCC) to a third-party system to handle.

Thanks,

-Jon

[wodnicki]

Hi wodnicki,

thank you very much. I will check this further.
Is this covering sms/mms or only emails?

Thanks,

Milan

[wodnicki]

Mirror pages and email archiving are email features. For SMS you'd have to materialize the template against data stashed to broadlog or what's currently in the tables (if use case allows).