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SOLVED

Error while sign in using Adobe ID

vkt1989
Level 2
Level 2

Hi

 

We are getting error for every user when we sign in using Adobe ID. Everything was working previously but this error started appearing recently.

 

Error

BAS-010063 An error (-53 code) has occurred. Your rights do not enable you to view its details.    

 

1 Accepted Solution
vkt1989
Correct answer by
Level 2
Level 2

I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

View solution in original post

0 Replies
amritakedia_epsilon
Level 3
Level 3

Please select the operator in the explorer tab  and goto Edit -> Edit XML source . Make sure authentication type is "ims"

 

 

<access authenticationType="ims" noConsoleCnx="false" sessionTimeout="0">

vkt1989
Correct answer by
Level 2
Level 2

I Found the issue. IMS credentials were changed by someone in Adobe Experience cloud external account. We were able to trace it using web logs which was 'Error during IMS authentication:Client credentials are not correct'

View solution in original post