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Error while fetching file from sFTP location

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varshtus
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varshtus
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28-05-2020

I am using File transfer activity to fetch file from 3rd party SFTP location

 

I have created the external account and configured File transfer activity as shown in below screenshot

varshtus_1-1590694843203.png

 

However, below is the error I am getting

 

varshtus_0-1590694691003.png

 

Any insight on how to resolve the issue will be appreciated

 

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Milan_Vucetic
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29-05-2020

Hi @varshtus ,

you should troubleshoot session log:

image.png

 

Apart from this, you should check:

  • The password doesn't contain '@'. The connection failed, if there is '@' in the password.
  • There are no firewall issues which can hamper communication between Adobe Campaign application server and SFTP server.
  • Run tracert and telnet commands from the campaign server to the sftp to see if there are any connection issues.
  • There are no communication protocol issues.
  • Port is open.

Regards,

Milan

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_Manoj_Kumar
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29-05-2020

Hello @varshtus ,

Please enable to session logs in the advanced parameters

 

Then you check the audit logs to troubleshoot at which point the sftp connection is thr

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Anita_p
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28-05-2020

Hi @varshtus : Can you please check the server status ->external account which you are using to transfer the file to Adobe is active and also the folder definition.

Also, you may try to create a new File Transfer activity and reconfigure it.

Let me know if this helps.

 

Thanks,

Anita

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Darren_Bowers
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28-05-2020

Hi @varshtus - you can try using cURL from the command line directly to transfer the file. This might give you more detail in what is failing in the cURL command

Use this in a JS activity

e.g.

 

logInfo(">>"+execCommand("curl -o /path/to/your/localfile.txt -u [username]:[password] sftp://your.sftp.server.host/path/to/yourremotefile.txt",true));

 

[edit - i gave you upload instructions incorrectly]