Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

kumar451

08-10-2019

Hi Team,

we are getting this error while trying to view logs on Monitoring instance. Did we miss anything here while setting up the instance ??

Please advice how to fix this issue. Thanks in advance!!

Log Error.PNG

Accepted Solutions (1)

Accepted Solutions (1)

kumar451

10-10-2019

Thanks for the responses raj and kapil.

Yes it was due to access issue to log file.I have cleared soft/hard cache which didn't work,then I added a security option which enabled the access to the log file. It's working fine now.

Regards,

Kumar

Answers (4)

Answers (4)

Raj_bounteous

MVP

08-10-2019

Hi,

I agree with the above comment and would suggest you clear soft and hard cache when the issue might be machine-specific or user-specific. Please check the below link for that on how to perform.

Adobe Campaign Help | How to perform Soft and Hard Cache Clear when the issues are Machine-specific ...

Regards,