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ERROR SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.

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Prasanna_Soni
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Prasanna_Soni
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28-07-2020

While Sending Delivery i am getting below error 

<?xml version='1.0'?><SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring xsi:type='xsd:string'>SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

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Adhiyan
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Adhiyan
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12-08-2020

Hello Prasanna,

 

What Milan has said is correct. Most of the times this issue happens when there is a connection issue with the tracking server.

So you can check the audit tab of the delivery to see where the failure happens and alternately turn off tracking for this delivery and see if it succeeds.

 

Regards,

Adhiyan

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Milan_Vucetic
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29-07-2020

Hi @Prasanna_Soni

usually you may occur this error if:

  • your app server cannot reach tracking server
  • user does not have enough privileges
  • user does not have enough privileges on folder where delivery should be saved...

Check if your target is set properly, seeds and if delivery scheduled time is not in the past. Reset mta and web processes.

Regards,

Milan

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Darren_Bowers
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28-07-2020

Hi @Prasanna_Soni - its most likely a rights issue. Have a read thru this post and see if any of the folder rights apply to your issue: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/sop-330011-error-while-execu...