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Error on saving report export - works if report page is opened in Internet Explorer directly

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isa87
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isa87
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01-12-2020

Hello everyone

When trying to download the reports generated by Adobe Campagin Classic (PDF/Excel) we get the following error:

isa87_2-1606809668628.png

Meaning: “This operation has been cancelled due to restrictions in effect on this computer”

isa87_0-1606809058757.png

Even the "Save as" Dialog Box isn't showing up. The error is shown directly.

When I check the properties of the report page I see that the Secuirty Zone is set to "Local Intranet" and the Protected Mode is disabled.

isa87_1-1606809371158.png


Also on the properties I'm able to see the URL where the report is located.

If I now open the URL directly in Internet Explorer I'm able to download the reports.

 

I've tried to run the application as Admin => No success
Allowed everything in the "Local Intranet" Seucirty Zone => No success

Checked manuals if any specific security settings are needed => No success

Server and client are running on 7.0.19.1 build 9032.

 

Thank you very much in advance for your help.

Best regards

Isa

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Shivam_Singh
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Shivam_Singh
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02-12-2020

Hi @isa87 ,

 

It's an error thrown by Windows OS. Not associated with ACC as far as I know.

 

There are a lot of troubleshooting steps available on the internet and public forums for this specific error "This operation has been canceled due to restrictions in effect on this computer". Mostly it's suggested to check a few Windows Registry entries and settings. You can get this checked by a Windows system admin.

 

Regards,
Shivam

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