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felix-jwk
felix-jwk
June 23, 2021
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Error Message while setting up external account - Microsoft Dynamics 365 CRM

  • June 23, 2021
  • 1 reply
  • 1378 views

Hello together,

 

I am currently working on the connection between Adobe Campaign Classic and Microsoft Dynamics 365 CRM. After following the documentation and setting up the external account with the deployment type Web API (Certificate) I get the following error message after starting the configuration wizard:

Has anyone run into the same problem or an idea how to solve this problem?

 

Thank you!

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Best answer by Craig_Thonis

Hi Felix,

 

This is due to recent changes on the Microsoft side. Adobe campaign uses the v8.2 in the API calls to MS Dynamics for API calls and it look like this has been identified as an issue with MS CRM per:
https://community.dynamics.com/365/f/dynamics-365-general-forum/388158/retrieveallentities-does-not-work-with-api-v8-2-in-get-request

 

We have had success working around this issue by tweaking the out of the box connector code in Adobe campaign to force it to use version 9.1 of MS CRM. The crm:extAccount schema needs to be extended and the value of 'Dynamics CRM 365' needs to be updated to 9.1 in the msCrmApiVersion enumeration.

 

Once that is done the sync should work to pull the tables. This looks like it is also supposed to be updated as part of the product in later releases but is still in testing.

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
June 23, 2021

Hi Felix,

 

This is due to recent changes on the Microsoft side. Adobe campaign uses the v8.2 in the API calls to MS Dynamics for API calls and it look like this has been identified as an issue with MS CRM per:
https://community.dynamics.com/365/f/dynamics-365-general-forum/388158/retrieveallentities-does-not-work-with-api-v8-2-in-get-request

 

We have had success working around this issue by tweaking the out of the box connector code in Adobe campaign to force it to use version 9.1 of MS CRM. The crm:extAccount schema needs to be extended and the value of 'Dynamics CRM 365' needs to be updated to 9.1 in the msCrmApiVersion enumeration.

 

Once that is done the sync should work to pull the tables. This looks like it is also supposed to be updated as part of the product in later releases but is still in testing.

 

Regards,

Craig

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