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ramprakasht3196
Level 3
March 16, 2020
Solved

Error in Alert Activity

  • March 16, 2020
  • 3 replies
  • 4307 views

Hi,

 

Iam trying to send the alert mail using alert activity. But I am getting following Error In delivery.

 

 

In properties under SMTP I found below URL. Earlier we used this URL. After server transformation we had changed the URL. Could please help how to change this SMTP header URL.

 

Thanks,

Ram.

 

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Best answer by Jonathon_wodnicki

Hi,

 

Are you altering the system alert template(s)? Those are mapped to operators, not recipients.

If they were recipients you could use @cryptedId, no need to call cryptString() function- or better, use a common unsub personalization block.

Finally, operators can't use webApps to unsubscribe from alerts; unless the webApp is written in such a way as to delete the row from the nmsgroup bridge table connecting them to the alert group every workflow is set to use...

 

Thanks,

-Jon

3 replies

Darren_Bowers
Darren_Bowers
Level 9
March 17, 2020

Not sure why you would want a List-Unsubscribe in an Alert activity as Alerts are usually used to target Operators of the instance

If you do, then you need to use operator.id as Alerts use Operators, not Recipients as the targets

 

anupk2111
anupk2111
Level 2
March 17, 2020

Hi @ramprakasht3196 

 

I am not clear on why you are using a delivery instead of just using an alert activity to send alerts.

In case you just want to send an alert use the below activity to configure the alert message and add the assignee( operator) who should receive the alert.

 

 

Thanks,

Anup

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
March 18, 2020

Hi,

 

Are you altering the system alert template(s)? Those are mapped to operators, not recipients.

If they were recipients you could use @cryptedId, no need to call cryptString() function- or better, use a common unsub personalization block.

Finally, operators can't use webApps to unsubscribe from alerts; unless the webApp is written in such a way as to delete the row from the nmsgroup bridge table connecting them to the alert group every workflow is set to use...

 

Thanks,

-Jon

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