Adobe Campaign Classic v7 & Campaign v8

J2021 · 12/8/21

Hello everyone,

We are sending out emails and about 1% get's this error code:

Momen_Code50_MailBlock

Our IP-address is not blacklisted as far as i can find. What do we do to fix this?

Thanks!

david--garcia · 12/8/21

Find out the domain refusing emails
Apply for whitelist (if you control your instance's mtas)
- Get details from refusing domain administrators as to why emails generating from your instance is being refused and request whitelisting.
if hybrid solution, then involve deliverability team to act on your behalf and they will find out why email is being refused by the 1% of your population and possibly request whitelisting.
Raise a ticket to Adobe Support and get deliverability involved.

david--garcia · 12/8/21

Find out the domain refusing emails
Apply for whitelist (if you control your instance's mtas)
- Get details from refusing domain administrators as to why emails generating from your instance is being refused and request whitelisting.
if hybrid solution, then involve deliverability team to act on your behalf and they will find out why email is being refused by the 1% of your population and possibly request whitelisting.
Raise a ticket to Adobe Support and get deliverability involved.

Error code Momen_Code50_MailBlock