Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Emails stuck in processed state

Avatar

Avatar
Level 1
charella5661599
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
charella5661599
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
charella5661599
Level 1

29-05-2020

We have a campaign that sent and we have a ton of emails that are not even being processed. Does anyone know what to look for?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Boost 50
Employee
Adhiyan
Employee

Likes

239 likes

Total Posts

342 posts

Correct Reply

124 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 100
View profile

Avatar
Boost 50
Employee
Adhiyan
Employee

Likes

239 likes

Total Posts

342 posts

Correct Reply

124 solutions
Top badges earned
Boost 50
Boost 5
Boost 3
Boost 25
Boost 100
View profile
Adhiyan
Employee

08-06-2020

Hi Charella,

 

I assume that I am replying late and the delivery you were concerned about has already finished.

 

You had not described as what stage it is pending and what is the status of the delivery when you observed this.

 

1>. If the delivery status is personalization in progress , preparation in progress etc. then the problem is likely with a busy database.

2>. If you have already gone past the phase and have started the delivery and the status is in start pending phase , there could like be an issue with MTA service or IP affinity. 

3>. If the delivery is in-progress status or retry status then you need look in the delivery logs or mtachild logs to understand if there is any repeated errors.

 

Also , as you say you have sent tons of emails , every instance has a set capacity of email processing and you may see messages pending if that threshold is breached.


Regards,

Adhiyan

Answers (2)

Answers (2)

Avatar

Avatar
Springboard
MVP
MarcelSzimonisz
MVP

Likes

102 likes

Total Posts

225 posts

Correct Reply

56 solutions
Top badges earned
Springboard
Establish
Contributor
Give Back 25
Give Back 10
View profile

Avatar
Springboard
MVP
MarcelSzimonisz
MVP

Likes

102 likes

Total Posts

225 posts

Correct Reply

56 solutions
Top badges earned
Springboard
Establish
Contributor
Give Back 25
Give Back 10
View profile
MarcelSzimonisz
MVP

03-06-2020

Hello @charella5661599 ,

something similar happened to me once when I created infinite loop inside the delivery template and it stuck at personalization step.

Do you use any JS inside the templates?

Marcel

Avatar

Avatar
Validate 1
MVP
_Manoj_Kumar
MVP

Likes

111 likes

Total Posts

309 posts

Correct Reply

97 solutions
Top badges earned
Validate 1
Contributor
Ignite 1
Shape 1
Give Back 5
View profile

Avatar
Validate 1
MVP
_Manoj_Kumar
MVP

Likes

111 likes

Total Posts

309 posts

Correct Reply

97 solutions
Top badges earned
Validate 1
Contributor
Ignite 1
Shape 1
Give Back 5
View profile
_Manoj_Kumar
MVP

29-05-2020

Hello @charella5661599 ,

For how long the delivery was executing/running? If the delivery is running more than the delivery duration defined under delivery properties > validity. Then they won't be processed because delivery validity is expired.

 

Thanks