Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Emails being delivered as text

joyh90078710
Level 1
Level 1

Hello everyone!

Hoping to ask for some help with something we are experiencing. We started noticing that a high percentage of our emails are being delivered as text. Currently, in the "delivery" section of properties we have "use recipient preferences" selected. It seems unusual that a high number of people would suddenly have changed their mail setting to "text only". Has anyone else experienced this, and if so, any ideas on how we might resolve this?


Thanks in advance for your help.

Best,

Joy

1 Accepted Solution
Jonathon_wodnicki
Correct answer by
Community Advisor
Community Advisor

Hi,

Use Generic query editor (under Tools menu at the top), to group recipients by @emailFormat, adding a count(@id) col to break them out.

Thanks,

-Jon

View solution in original post

1 Reply
Jonathon_wodnicki
Correct answer by
Community Advisor
Community Advisor

Hi,

Use Generic query editor (under Tools menu at the top), to group recipients by @emailFormat, adding a count(@id) col to break them out.

Thanks,

-Jon

View solution in original post