Email display issue for icloud/mac/me addresses

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katrin_p

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katrin_p

katrin_p

21-07-2019

Hi,

since the beginning of April we have an issue with our emails not displaying properly (just garbled up code is displayed) for patrons who have icloud.com/mac.com/me.com email addresses. The issue seems to only arise when the email is viewed via the app as the emails display fine on MAC when viewed via the browser. Patrons who experience the issue seem to be on IOS version 12.3.1. They don't have this issue with emails from other senders. Below is an example of what the email looks like that the patrons receive. We haven't changed our email code, sender address or anything else that would explain this issue.

Content-Type: multipart/alternative;

>    boundary="----=_NextPart_525_D857704A.D857704A"

> X-MANTSH: 1TEIXWlwZGVoaGkNHB0tNT0ReQ0QeHhofEQpMQxcbHQQbHhgEGxMfBBkYEBseGh8

> aEQpMWRcHHBEKWUQXb2kYSX5QQE9bbRgRCllNF21YT1MRCllJFxpxGhAadwYHGBxxGBkQHhl3B

> hgaBhoRClleF2xseREKQ04Xa29/QU9EWRxcE08aZ0ByHF0ec3pQZmB4Glllc05PGFsRClhcFxk

> EGgQeGQcdHBJLHR8fSQUbHQQbHhgEGxMSBBsaGhAbHhofGhEKXlkXf3B8S2IRCk1cFx4fGhEKT

> FoXeHpdQV0RCkVZF28RCkxfF3oFBQUFBQUFBQVDEQpMRhdFa2sRCkNaFxsdGAQSGAQYHhgEGRk

> RCkJeFxsRCkJGF24SeHtQRGd/RWdMEQpCRxdoYBNnZVhAGX9SXREKQlwXGxEKQksXYWZAf19GX

> R5tWlwRCkJJF2hpQGdZSWtQemhGEQpCRRduEmxeXntdXmtAaBEKQk4XaGlAZ1lJa1B6aEYRCkJ

> MF2dAQB1pe15Cf1prEQpCbBdvfGBwaFB4GkceSBEKQkAXYnpkGUFpE21ZQkwRCkJYF2hjG0ZrH

> k8bfE1dEQpwZxdla3h6Y2JyHGdsEhAaEQpwaBdiUhtkUxJSXB1lQxAaEQpwaBdlUkl/Ek9Yblg

> bbhAaEQpwaBdkbFBtEkVoQkRhGxAaEQpwaBdvQkB9WmQZZwVSWhAaEQpwaBdsTlBwbU5THFpMb

> hAaEQpwfxdoRm58WRJvQm9jRBAeEhEKcF8XZ38bQR56TkNgbwEQGRoRCnB9F2BlQlB+XVJBWUR

> 7EBoRCnB9F2QTY19jH2ltXxwYEBoRCnB9F2BObVlsTEFuXFlgEBoRCnB9F2NJX0RCXxp/Y19PE

> BoRCnB9F2Jsf2hATX0fRQVmEBoRCnB9F2hGQ1tdH09OU2BiEBoRCnB9F2RETmJLYW9+bxpMEBo

> RCnB9F20YeFhnRFNHaFlwEBoRCnB9F2Ucbk19bn9+SU1AEBoRCnB9F2tMTURvUhxfU2EeEBoRC

> nB9F3ocXRkac2MBG2VcEBoRCnB9F3pheWljYm0ZbF5mEBoRCnB9F20aaGtFHGlvH3hEEBoRCnB

> 9F2EYR0lzcmtcWG5uEBoRCnB9F2dvfRt7Zmh+HEcaEBoRCnB9F2luT2UeGmceYk9eEBoRCnB9F

> 2RneWNOeGIBaBNCEBoRCnB9F2dHeGVYGU8ZGx8SEBoRCnB9F2NtHWRyYExbel5OEBoRCnB9F2J

> 9WUF8QlxgSW1tEBoRCnB9F2NsX1AcQ3BwGX1IEBoRCnB9F2ZzYHJAeHJPcxMTEBoRCnB9F2l5X

> UFEcmdgT0xsEBoRCnB9F2xTbG1mH21CTx4eEBoRCnB9F2BIQ2hTbUZDR1hMEBoRCnB9F2JwU0F

> tBV9ufxIeEBoRCnB9F25vfmUbQUNtf0ceEBoRCnB/F21DZWQYZkhNYX8aEAcbGB4RCnBfF2VkY

> GhlSU1bWgFvEAcbGxIRCnB9F2ZMbnt+Xkt+Y2xPEAcbGhsRCnBsF2R9elx8YERFQGdlEBoRCm1

> +FxoRClhNF0sR

> X-CLX-Shades: Grey

> X-CLX-UShades: None

> X-CLX-Score: -6

> X-CLX-UnSpecialScore: None

> X-CLX-Spam: true

> X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10434:,, definitions=2019-07-17_11:,,

> signatures=0

> X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 suspectscore=60 malwarescore=0

> phishscore=0 bulkscore=100 spamscore=0 clxscore=-6 mlxscore=0

> mlxlogscore=999 adultscore=0 classifier=spam adjust=0 reason=mlx

> scancount=1 engine=8.0.1-1812120000 definitions=main-1907170263

> x-spam-flag: yes

>

> This is a multi-part message in MIME format.

>

> ------=_NextPart_525_D857704A.D857704A

> Content-Type: text/plain;

>    charset="utf-8"

> Content-Transfer-Encoding: quoted-printable

>

> The Mormons are coming back to Brisbane in January   =E2=80=8C =E2=80=8C =

> =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=

> =80=8C =E2=80=8C =E2=80=8C =E2=80=8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=

> =8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=

> =E2=80=8C =E2=80=8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=

> =80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=

> =8C  =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=

> =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C  =E2=80=8C =E2=

We have tried to set the email format on the patrons account to HTML but that didn't make a difference at all. Does anyone have any idea what might cause the emails not to display properly?

Thanks and kind regards

Katrin

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katrin_p

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katrin_p

katrin_p

29-07-2019

Thanks Jon for your suggestions. I will check them and let you know how I go.

Regards

Katrin