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SOLVED

Duplicate email delivery in mail inbox

saurabhy3267487
Level 2
Level 2

Hi Team,

I am sending email with single target audience but it delivered in customer inbox two times.

I checked all the configurations from delivery side.

could you please help me out ??

Thanks,

Saurabh

1 Accepted Solution
Sourav_Sadhu
Correct answer by
Level 3
Level 3

Hi Saurabh,

Can you check if you have selected the first option in the property?

1845137_pastedImage_0.png

Regards,

Sourav

View solution in original post

0 Replies
Venu_Reddy
Community Advisor
Community Advisor

Hi Saurabh,

There may be a chance of duplication of the target and may be the typology was not configured properly.

Regards,

Venu

Milan_Vucetic
Community Advisor
Community Advisor

Hi Saurabh,

please check delivery template option below as well.

1845132_pastedImage_1.png

Regards,

Milan

saurabhy3267487
Level 2
Level 2

Hi

Tanks for your reply!!!

I have already checked this option from delivery configuration ( To - exclusion - remove duplicates)

Thanks

Saurabh

Get Outlook for iOS<https://aka.ms/o0ukef>

saurabhy3267487
Level 2
Level 2

Hi venue,

We already applied dedup on email, no chance to get duplicate records. And the target coming from back only one. And all the typologies are applied properly.

Thanks

Saurabh

Get Outlook for iOS<https://aka.ms/o0ukef>

saurabhy3267487
Level 2
Level 2

Sorry for wrong name Venu

Get Outlook for iOS<https://aka.ms/o0ukef>

Sourav_Sadhu
Correct answer by
Level 3
Level 3

Hi Saurabh,

Can you check if you have selected the first option in the property?

1845137_pastedImage_0.png

Regards,

Sourav

View solution in original post

saurabhy3267487
Level 2
Level 2

Thanks for your reply Saurav,

I have selected that option for single message

Thanks

Get Outlook for iOS<https://aka.ms/o0ukef>

Venu_Reddy
Community Advisor
Community Advisor

Hi Saurabh,

Did you add any seed address in the target and there is chance to lead this duplication.

Can you check it again in the target and make sure whether you have added or not.

Milan_Vucetic
Community Advisor
Community Advisor

Hi Saurabh,

First confirm that if the delivery had only one Broadlog for the recipient in question.

If yes, then search for the email address in the MTA child logs. If there is more than one occurrence, then review the status of each attempt.

In most cases, it is either attempted multiple times as we received bounce message back in every try, until we succeeded last.

Or if it is only sent once per the MTA Child logs as well, then from the actual deliveries pick a sample URL (tracked) from each message, and compare the delivery ID from the parameters list of all, and see if it is actually same.

If the message was "Technically" sent only once from Campaign, then the problem is usually at ISP's end.

In some rare occasions, it happens that even though we receive only one success response, ISP could have delivered the message more than once.

If the MTA child logs indicate multiple sends, under all other normal conditions, then it may need further investigation.

Regards,

Milan

Venu_Reddy
Community Advisor
Community Advisor

Hi Saurab,

If the targeted domain is outlook there is a chance to get the duplicates due to cookies.

Click the below link for more details:

https://itstillworks.com/stop-microsoft-outlook-receiving-duplicate-emails-8507.html

asktam1410
Level 3
Level 3

if you use 'andriod' email apps - sometimes emails will be loaded twice. for example Outlook is one of them.

it is not an issue with sender domain at all.